Returns & Refunds


Please email us at with your order number, original purchase receipt and product details so we can find items eligible for return.


  • Items purchased at may be returned for up to 14 days after the original purchase date.

  • All products must be returned with the original purchase receipt.

  • For safety and health reasons, climbing harnesses cannot be returned. Shoes must be in their original packaging.
  • Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse.

  • Items must be in as new condition and returned in their original packaging.

  • Items purchased anywhere except must be returned to the original place of purchase.