Returns & Refunds


  • Standard Items purchased at may be returned for up to 14 days after the original purchase date.
    • Sale ; Clearance ; Previously-Owned items are not returnable
    • Sale ; Clearance items do, however, retain their warranty (and can therefore be eligible for return/refund under warranty)
  • All products must be returned with the original purchase receipt.
  • For safety and health reasons, climbing harnesses cannot be returned. Shoes must be in their original packaging.
  • Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse.
  • Items must be in as new condition and returned in their original packaging.
  • Items purchased anywhere except must be returned to the original place of purchase.

Please email us at with your order number, original purchase receipt and product details should your purchase be eligible for return.